[Hiring] Medical Patient Coordinator @Winning Assistants

Role Description

Our client is seeking a compassionate, reliable, and highly organized Medical Patient Coordinator to support a growing U.S.-based medical practice serving patients with disabilities, chronic pain, neurologic conditions, and other complex healthcare needs.

As one of the primary points of contact for patients, you will:

• Manage incoming calls, new patient intake, appointment scheduling, patient follow-ups, and general administrative coordination.
• Provide clear information about the practice's services and cash-pay pricing.
• Maintain accurate patient records and appropriately escalate clinical questions or symptoms to the provider.

The ideal candidate must demonstrate exceptional patience, empathy, listening skills, and professionalism.

Qualifications

• Previous patient-facing healthcare experience, ideally as a Medical Patient Coordinator, Medical Receptionist, Medical Assistant, Patient Care Coordinator, Medical Virtual Assistant, or similar role.
• Strong experience handling patient inquiries, intake, scheduling, and follow-ups.
• Familiarity with medical terminology and healthcare workflows.
• Experience supporting patients through administrative and care coordination processes.
• Experience working with U.S.-based healthcare practices is preferred.
• Experience supporting specialized or complex patient populations is a strong advantage.

Requirements

• Excellent phone etiquette with a warm, reassuring, and professional communication style.
• Exceptional spoken and written English communication skills.
• Strong listening skills and the ability to make patients feel heard, comfortable, and supported.
• Genuine empathy, patience, and sensitivity when assisting patients.
• Strong appointment scheduling and patient intake experience.
• Highly organized with excellent attention to detail.
• Understanding of HIPAA principles and patient confidentiality.
• Able to appropriately handle sensitive patient information.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• Access to our internal HIPAA compliance training, cybersecurity modules, and certification.
• Access to our proprietary training on communication, client management, productivity systems, and best practices.
• Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Time off may be granted by your client; paid time off is optional and only if offered by the client.
• Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional performance-based incentives may be offered by some clients.