[Hiring] Medical Information Specialist III @Inzinio Engage

Role Description

The Medical Information Specialist III is a frontline specialist responsible for engaging customers, healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic, and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

• Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines.
• Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases.
• Completely and accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio, Client, and Federal guidelines and regulations.
• Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis.
• Conduct literature analysis to respond to unsolicited, off-label inquiries as needed.
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
• Collect demographic data and disposition for product, sample, and literature fulfillment.
• Exchange customer insights and scientific information with partners, as appropriate.
• Enroll participants in educational seminars.
• Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed.
• Identify adverse events and product complaints as outlined by client guidelines.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed.
• Adhere to all company and client policies and Standard Operating Procedures.
• Possess effective organizational skills, including possibly working on multiple projects simultaneously.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project.
• Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information, and updates.
• Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as needed.
• Update and submit resume upon requests for audits.
• Other duties as assigned.

Qualifications

• Current US healthcare professional license: PharmD (Educational preference may be defined by the client).
• Provides value and demonstrates Leadership (individual program leadership to determine specifics).
• Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Excellent verbal, written, and listening communication skills.
• Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral.
• Competent with a computer, keyboard, and mouse.
• Competent with Call Center Telephone Technology.
• Pleasant telephone manner and excellent telephonic service skills.
• Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas.
• Ability to manage complex situations.
• Ability to work both independently and within a group setting.
• Results oriented, excellent organizational skills, and ability to work cross-functionally.
• At least one year of experience in healthcare or pharmaceuticals is strongly preferred.

Benefits

• Competitive compensation.
• Medical, dental, vision, 401(k), life & disability insurance.
• Paid time off, maternity and paternity leave.
• Employee discounts & exclusive promotions.
• Recognition programs, contests, and company-wide awards.
• Exceptional, collaborative culture.
• Best Places to Work in BioPharma (2022, 2023, & 2025).
• Certified Great Place to Work (2022, 2023, 2025).