[Hiring] Medical Information Specialist @EVERSANA

Role Description

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include:

• Call center staffing for responding to product information requests.
• Identifying and in-taking of adverse events and/or product quality issues.
• Medical writing.

The role is home office based (full-time position), ideally located in Poland, Ireland, Switzerland, or the UK. The job holder must be legally eligible to work in the European Union, the UK, or other Third Countries.

Working hours: US hours, working 9-hour shifts between 2pm and 2am CET Mon-Fri.

Essential Duties and Responsibilities

• Translation of English documents into the target language or vice-versa, delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers, performing intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints, involving interactions with personnel in Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical writing.
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

Expectations of the Job

• Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Hours: US hours, working 9-hour shifts between 2pm and 2am CET Mon-Fri.
• Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

• Education: Life Sciences or healthcare degree or equivalent.
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Fluency in English is required; other European languages to level C1 or C2 (Common European Framework) should ideally be met.
• Strong translation skills.

Preferred Qualifications

• Education: Master of Science (MSc) degree in Life Sciences or healthcare.
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications.
• Utilisation of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor.
• Communication Skills: Ability to develop and articulate ideas and information that generate understanding.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Demonstrates high moral and ethical behavior.

Physical/Mental Demands and Working Environment

• Office/Home Office: Frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), talk and hear.
• The noise level in the home office working environment should be moderately quiet, without frequent interruptions and multiple demands.
• The employee must provide and maintain internet connectivity at the performance level required for the role.

Additional Information

• Patient Minded: Act with the patient’s best interest in mind.
• Client Delight: Own every client experience and its impact on results.
• Take Action: Empowered and hold accountable.
• Embrace Diversity: Create an environment of awareness and respect.
• Grow Talent: Own development and invest in the development of others.
• Win Together: Connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: Create transparent, thoughtful, and timely dialogue.
• Always Innovate: Be bold and creative in everything.