[Hiring] Medical Information Manager @Med Comm

Role Description

The Medical Information Manager (MIM) is expected to demonstrate expertise in assigned pharmaceutical products and devices, and to utilize this expertise to respond to inquiries from Health Care Professionals via appropriate exchange of scientifically accurate, focused, and balanced scientific knowledge. Consumer inquiry support may also be required with some clients. The MIM actively participates in training and quality processes and serves as a resource to other staff within the department. In addition, the MIM acts as a managing professional responsible for implementation of medical information services.

Qualifications

• Above-average attention to detail, teamwork, and initiative.
• Ability to multitask.
• Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
• Proficient in Microsoft Outlook, Excel, PowerPoint, and Word, and quickly able to learn new software.
• Demonstrated proficiency in drug information communication and management.
• Ability to apply regulatory and compliance guidelines to scientific information exchange.
• Interpersonal relationship building and employee coaching and development skills.

Requirements

• Respond to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
• May provide afterhours medical information coverage.
• Collect and report adverse event data and product complaint data to drug safety departments and quality departments, respectively, within required timeframe.
• Demonstrate ongoing scientific and business expertise relevant to therapeutic areas, including products, disease state management, emerging therapies, and the competitive landscape.
• Thoroughly and accurately document cases in medical information database, consistent with Client operational procedures.
• Provide medical information support via multiple venues including virtual presentations and medical meeting booth coverage if requested.
• Comply with all guidelines, policies, legal, regulatory, and compliance requirements.
• Meet or exceed service levels and targets for internal and external customers.
• Participate in scientific training, as appropriate, to support assigned brands.
• Participate in training of new hires or staff changing support areas.
• Maintain active role in the Quality Assurance process.
• Create and review custom response letters consistent with company operational procedures.
• Identify new opportunities for Client-related services.
• May serve as a team lead or key contact for communications between the Client and Med Communications team.
• Maintain active role in Quality Assurance process, including case monitoring and monitoring of performance indicators.
• Monitor staff availability to ensure adequacy of live phone call coverage during business hours.
• Guide Clinical Staff in contact or case handling as needed in accordance with Client policies and procedures.
• Regularly ensure that network files related to Client are up-to-date and readily accessible by team.
• Communicate a cumulative perspective regarding abnormal trends of inquiries to the client.
• Obtain and maintain expertise on client product and processes identifying trends, glitches, or opportunities for improvement.
• Identify and communicate needs for new or updated medical information documents/processes.
• Ensure that applicable Quality Assurance SOPs are executed as required.
• Create, review, and provide feedback on Work Instructions, Handling Guides, or other process documents to ensure Med Communications maintains compliance with Client quality guidelines and key performance metrics.
• Identify, initiate, and monitor to completion any resolution actions with regards to complaint management.
• Coordinate directly with leadership regarding any updated Client operational procedures necessitating MIA training.
• Immediately notify Client of any breach in normal function, such as a fire drill or other necessary evacuation or IT issues, which would preclude normal operations.
• Implement and maintain medical information services for Clients in accordance with applicable contracts.
• Coordinate with Client in development of curriculums and training plans for Clinical Staff members including investigational and marketed products. Regularly review such curriculums and plans.
• Coordinate with Client to schedule meetings and training sessions, and to ensure that all team members meet all required training requirements.
• Coordinate and lead Client training or meetings at headquarters.
• Coordinate scheduling of afterhours professional coverage monthly, if needed.
• Plan and monitor resource allocation of Clinical Staff team members.
• Provide input on hiring of new Clinical Staff to Management Team.
• Communicate and ensure integration with key Medical Affairs roles and other key stakeholders throughout the business.
• Develop strategic business relationships with select key internal stakeholders (i.e., Business Development).
• Supervise assigned Clinical Staff including completion of performance evaluations.
• Assist Senior Leadership with daily management of medical information Clinical Staff coverage.
• Assist with education of medical information students and fellows as needed.
• Assist Senior Medical Information Specialist with daily functions, training of new hire Clinical Staff, and mentoring Medical Information Specialists on team.
• Assist Senior Leadership in regularly analyzing Clinical staff productivity in order to make recommendations for training and coverage needs.
• Communicate company information and medical information service changes directly to appropriate Med Communication staff.

Company Description