[Hiring] Medical Information Client Manager / Team Lead @EVERSANA

Role Description

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints, and meetings. This position understands client needs and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, and develops direct reports, mentors junior staff, and has team-leading responsibilities. This position also takes an active role in additional projects to support the MICC team. The role is home office based, and the eligible candidate must hold a valid work permit in the European Union, or the UK.

Qualifications

• Advanced healthcare degree in Life Sciences or healthcare degree or equivalent.
• One to two years of Medical Information and/or pharmaceutical industry experiences.

Requirements

• Advanced healthcare degree in Life Sciences or healthcare degree or equivalent.
• Two to 5 years of Medical Information and/or pharmaceutical industry experiences.
• Experiences in a Contact Center and Pharmaceutical industry environment.
• Skills in project management and time management.
• Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Fluent English, additional language skills highly desirable.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy.
• Communication Skills.
• Innovator.
• Highly Principled.

Benefits

• Flexible work scheduling as required by clients and management.
• Ability to work full-time.
• Travel up to 10% may be required.