[Hiring] Medical Documentation Representative II @Cardinal Health

Role Description

The Core Medical Documentation Representative role is centered around making sure all required medical documentation is complete and accurate so patient orders can move forward without delay. This includes contacting doctors’ offices, following up consistently, and ensuring we’ve obtained everything needed from insurance providers so equipment can be shipped and delivered on time.

• Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers
• Physician interactions (verbal calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc)
• Demonstrates knowledge of financial processes, systems, controls, and work streams
• Reviews and executes according to departmental SOPs for medical documentation
• Demonstrate understanding and successfully navigate internal systems: RGH, ICON, GRID, OnBase etc.
• High attention to detail
• Ability to multi-task in a fast-paced work environment
• Achieve productivity measures and maintain standardized quality metrics
• Possesses understanding of service level goals and objectives
• Demonstrates ability to respond to non-standard requests from vendors and customers
• Possesses strong organizational skills and prioritizes getting the right things done

Qualifications

• HS Diploma, GED or equivalent experience preferred
• Basic math skills preferred
• Medical and Healthcare experience preferred

Requirements

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs