[Hiring] Medical Director, Virtual Urgent Care & On-Demand Telehealth @Devoted Health

Role Description

This role involves serving as the clinical leader of a portfolio of clinical services that serves as the clinical backbone in our organization.

• Lead our virtual primary care extension, virtual urgent care, and virtual observation unit (episodic care).
• Responsible for building a team and operation to handle the acute and routine needs of our membership.
• Provide clinical leadership for the 3 layers of Devoted’s Care Ondemand Program:
• Care OnDemand - inbound triage and virtual/digital immediate care
• Primary Care Extension - enterprise-wide immediate care support for low acuity PCP extension care
• Virtual Observation Unit - multi-day care of acute clinical issues by an interprofessional team
• Develop and evolve the vision for the service line including expansion into increasingly AI-enabled digital channels.
• Provide direct patient care and be available for clinical escalations.
• Direct leadership of the clinical managers and indirectly the entire Care on Demand clinical staff (RN, NP, MDs).
• Manage vendors and technology needed to achieve success (e.g. mobile radiology, mobile phlebotomy).
• Coordinate with Devoted’s network leaders and community primary care practices to ensure continuity and cohesive care.
• Cross-functional coordination within Devoted (e.g. Marketing) to promote utilization of the service line.

Qualifications

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice.
• Experience leading and managing clinicians, including advanced practice providers.
• Experience building or scaling a clinical program or service line.
• Comfort working with engineering, product, and data teams.
• Experience designing interventions to improve population health outcomes.
• Experience working in interdisciplinary teams across clinical and non-clinical functions.
• Experience with virtual care, Medicare populations, or urgent care preferred.

Requirements

• Excellent clinician who cares deeply about the well-being of patients.
• A builder who can stand up a new service line from scratch.
• Energetic about AI and technology as tools to improve care.
• A happy warrior comfortable working hard in a collaborative environment.
• Wired for learning, change, and rapid iteration.
• Ability to think in terms of the big picture while managing details.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more...

Salary Range

$275,000 - $380,000 / year base salary