[Hiring] Medical Claims/AR Specialist - Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring a full-time Medical Claims/AR Specialist - Virtual Assistant on behalf of a growing speech therapy practice. This role is focused on claims management, including:

• Following up on outstanding claims
• Processing secondary billing
• Resolving rejections
• Handling appeals for a high-volume practice processing 80–100 claims per day

The ideal candidate is a meticulous, experienced claims/AR professional who can independently research and resolve claim issues with minimal oversight. This is an excellent opportunity for a detail-oriented, reliable specialist who takes integrity and accountability seriously and wants to be a trusted part of a focused, high-performing team.

Key Responsibilities

• Process and submit claims to insurance
• Follow up on unpaid and outstanding claims — handling a volume of 80–100 claims per day
• Manage secondary billing
• Research and resolve claim rejections
• Review and handle claim appeals
• Resolve billing discrepancies
• Ensure compliance with coding and billing regulations
• Generate billing reports for management
• Update patient files with insurance information
• Liaise with insurance providers (via payer portals) to clarify coverage details
• Track status of pending insurance claims
• Assist with insurance-related queries
• Handle occasional client communication via email
• Participate in daily team communication via Slack and weekly office staff meetings

Tools & Systems

• IntakeQ
• Notion
• Quo
• Outlook
• Payer Portals
• Custom EMR
• Slack (daily team communication)
• Insightful (time-tracking and activity monitoring — required)

Qualifications

• Proven experience in medical claims and AR follow-up — high-volume claims experience strongly preferred
• Strong research skills — able to independently investigate and resolve claim rejections and discrepancies
• Experience with secondary billing processes
• Excellent written English communication skills for occasional client correspondence
• Comfortable using Slack for daily communication and attending weekly team meetings
• High level of integrity and accountability — must be comfortable working under daily activity monitoring via the Insightful tracking system
• Detail-oriented and able to manage a high volume of claims accurately and consistently

Non-Negotiables

• Integrity — candidates must be comfortable with daily monitoring via the Insightful tracking system for moonlighting activity or idle time
• Accuracy and reliability in claims processing

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the globe