[Hiring] Medical Billing & Insurance Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring a full-time Medical Billing & Insurance Virtual Assistant on behalf of a growing physical therapy practice. This role is focused on supporting the clinic’s billing and insurance operations, including:

• Insurance verification
• Claim follow-ups
• Denials
• Patient billing concerns
• Coordination with the internal team using Athelas and other systems

This is an ideal role for someone with a strong medical billing background, excellent English communication skills, and confidence handling both insurance-related workflows and patient-facing billing conversations.

Key Responsibilities

• Medical Billing & Claims Support
  • Assist with billing workflows using Athelas and internal systems
  • Review and follow up on unpaid or denied claims
  • Communicate with insurance companies regarding claim status and discrepancies
  • Support resolution of billing-related issues and denials
  • Maintain accurate billing documentation and records
• Insurance Verification & Authorization Support
  • Verify patient insurance eligibility and benefits
  • Update patient insurance information accurately in systems
  • Coordinate with insurance providers to clarify coverage and billing details
  • Assist with authorization-related follow-ups as needed
• Patient Billing Support
  • Handle patient billing inquiries professionally and empathetically
  • Assist patients with billing concerns and payment-related questions
  • Communicate clearly regarding balances, insurance coverage, and claim updates
  • Help de-escalate patient frustrations related to billing issues
• Administrative & Team Support
  • Collaborate closely with the billing and administrative team
  • Maintain organized records and documentation
  • Assist with additional administrative tasks related to billing operations

Qualifications

• Experience in medical billing and insurance workflows
• Strong understanding of insurance verification, denials, and claims follow-up
• Excellent written and verbal English communication skills
• Strong phone presence and confidence handling patient-facing billing conversations
• Highly organized with strong attention to detail
• Ability to multitask and manage deadlines in a fast-paced environment
• Comfortable learning new systems and workflows

Requirements

• Strong medical billing background
• Excellent English communication skills
• Comfort handling insurance-related and patient-facing billing conversations
• Ability to work independently and collaboratively with the team

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the globe.