[Hiring] Medical Billing & Credentialing Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring a full-time Medical Billing & Credentialing Virtual Assistant on behalf of a growing mental health counseling practice. This role will provide administrative, billing, credentialing, and insurance support to help ensure smooth operations across a large team of providers. The ideal candidate is highly detail-oriented, adaptable, and comfortable working with billing processes, therapist credentialing, patient communication, and administrative workflows. This is an excellent opportunity for someone who enjoys problem-solving, managing details, and supporting a mission-driven healthcare organization dedicated to helping individuals navigate mental health challenges.

Key Responsibilities

• Billing & Insurance Support
  • Review client billing and insurance billing activities
  • Monitor outstanding balances and follow up on billing-related issues
  • Generate and format billing-related documentation and reports
  • Follow up on unpaid claims and billing discrepancies
  • Track and update expired insurance information
  • Support insurance-related administrative processes
  • Assist with maintaining accurate billing records
• Credentialing Support
  • Follow up on therapist credentialing applications and renewals
  • Monitor credentialing status and communicate updates to providers
  • Maintain organized credentialing records and documentation
  • Coordinate with credentialing organizations and insurance networks as needed
  • Track deadlines and ensure timely follow-up
• Administrative Support
  • Manage email correspondence and ticketing systems
  • Set up and maintain email accounts and fax accounts
  • Monitor and organize incoming communications
  • Manage electronic records and administrative documentation
  • Perform data entry and generate reports as needed
  • Assist with operational and process-improvement initiatives
• Patient & Provider Support
  • Respond professionally to patient inquiries via phone and email
  • Assist with insurance and billing-related questions
  • Communicate effectively with providers and administrative staff
  • Maintain patient confidentiality and HIPAA compliance at all times
  • Support a positive patient experience through timely and professional communication

Qualifications

• Experience in medical billing, insurance billing, or healthcare administration
• Experience with provider credentialing or willingness to learn credentialing processes
• Strong attention to detail and organizational skills
• Excellent written and verbal English communication skills
• Comfortable communicating with patients, providers, and insurance representatives
• Strong problem-solving abilities and adaptability
• Experience with Google Workspace and Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment

Requirements

• Excellent English communication skills
• Strong attention to detail and accuracy
• Adaptable, agile, and able to learn new processes quickly
• Professional and empathetic communication style
• Comfortable handling billing, credentialing, and administrative responsibilities

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe.