[Hiring] Medical Assistant II @UMass Memorial Health

Role Description

Under the direction of the appropriate licensed clinician, the Medical Assistant II (MA II) provides clinical care and performs clerical duties to support office/clinic functions. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.

• Escorts patients to examination rooms, takes and records vital signs such as blood pressures, temperatures, height, weight, etc.
• Collects and documents patient health status, history, and monitors patient progress following standard procedures.
• Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• Assists in performing routine physical examination or clinical procedures.
• Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.
• Sets up/prepares rooms based on patient care requirements.
• Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.
• Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• Operates the sterilization/cleaning systems, as necessary.
• Assists in moving, lifting, positioning, and transporting patients as directed following policy standards.
• Follows procedures for arriving patients and scheduling appointments.
• Assists with patient admissions, transfers, and discharge procedures.
• Maintains assigned office and/or clinical supplies.
• Assures accurate inventory of supplies based on approved levels.
• Rotates stock as required.
• Initiates requisitions for re-supply or special items.
• Maintains logs, organizes patient care chart, and/or maintains medical records.
• May enter data or retrieve medical information from the electronic medical record.
• Processes prescription and refills as directed per procedure.
• Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.
• Collaborates with insurers to verify coverage, eligibility, and prior authorizations for procedures, medications, and tests as needed.
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• Collects co-payments from patients for visits and maintains records.

Qualifications

• High School Diploma or equivalent.
• Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire.
• Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).
• Equivalent combination of education and experience which provides proficiency in the areas of responsibility listed may be substituted for the above requirements.

Requirements

• Must obtain BLS/HS certification within 3 months of hire, or may be terminated or apply for another position.

Benefits

• This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.