[Hiring] Medical Assistant / Care Coordinator @Age Bold

Role Description

As a Medical Assistant / Care Coordinator, you will bridge the gap between clinicians and patients, ensuring seamless, efficient, patient-focused care. You’ll support patients with intake processes, goal setting, progress tracking, managing their appointments and getting labs / prescriptions as needed.

• Timely onboarding of new patients into the care journey
• High patient satisfaction (responsiveness, clarity, empathy)
• Efficient utilization of physician time (low no-show, prepared patients)
• Lean, closed-loop communication (no unresolved patient questions or handoffs)

Qualifications

• Current and valid National Medical Assistant Certification (CCMA, CMA, RMA, or NCMA) required.
• 3+ years in direct patient care, care coordination, digital health, or an allied health/human services field.
• Exceptional verbal and written communication skills, with a proven ability to build trust and convey empathy.
• Track record of meeting or exceeding measurable KPIs (e.g., patient engagement, satisfaction, conversion, and retention).
• Ability to manage a high volume of patient interactions efficiently without sacrificing quality or attention to detail.
• A solution-oriented mindset with the agility to navigate a fast-paced, evolving healthcare environment.
• Proficiency with EHR/CRM platforms, scheduling systems, telehealth software, and remote collaboration tools.

Requirements

• Experience in a role that had direct daily interactions with older adults.
• Familiarity with insurance / health plan benefit structures, prior authorizations, billing terminology.
• Bilingual or multilingual (e.g., Spanish fluency).

Benefits

• Comprehensive health, dental, and vision insurance.
• 12 weeks of paid parental leave after 1 year with Bold (6 weeks otherwise).
• Company-sponsored life insurance.
• Unlimited PTO.
• 401(K) after 6 months of employment.
• Monthly fitness stipend.
• One-time stipend for home office setup.