[Hiring] Medical Assistant @ROM TECHNOLOGIES INC

Role Description

The Medical Assistant Pilot supports the implementation and evaluation of a pilot Chronic Care Management (CCM) program by providing patient outreach, chronic disease education, care coordination support, and documentation services for eligible patients with chronic health conditions. Through consistent patient engagement and collaboration with healthcare providers, this role helps improve patient adherence, identify barriers to care, support quality outcomes, and ensure documentation aligns with Chronic Care Management program requirements. This position contributes to ROMTech's broader commitment to clinician guided at-home rehab and patient-centered care by helping patients remain engaged in their long-term health management plans.

Key Responsibilities

• Conduct monthly outreach activities with enrolled Chronic Care Management patients.
• Establish and maintain professional communication with patients, caregivers, physicians, and other members of the care team.
• Support patient adherence to physician-directed care plans and treatment recommendations.
• Provide education and reinforcement related to chronic disease self-management strategies.
• Reinforce medication adherence, preventive care compliance, and healthy lifestyle recommendations.
• Identify patient barriers to care and escalate clinical concerns to the appropriate supervising clinician.
• Coordinate communication among patients, providers, specialists, pharmacies, and community support resources.
• Support appointment scheduling and follow-up activities to address identified care gaps.
• Assist with care coordination activities following hospitalizations, emergency department visits, or other care transitions.
• Accurately document patient interactions, care coordination activities, and CCM services within designated CCM and electronic health record platforms.
• Maintain timely and complete documentation supporting CMS Chronic Care Management program requirements.
• Update and maintain patient care plan information under the direction of supervising clinicians.
• Maintain compliance with HIPAA, privacy requirements, and all applicable healthcare regulations.
• Manage assigned patient panel activities independently while meeting documentation and engagement expectations.

Other Functions

• Participate in pilot program feedback activities and process improvement discussions.
• Assist with data collection and reporting efforts related to CCM program performance metrics.
• Support patient education initiatives and resource distribution activities.
• Perform other mutually agreed upon duties consistent with the applicable engagement or contract.

Qualifications

• Required:
• Strong patient communication and engagement skills.
• Excellent telephone etiquette and relationship-building abilities.
• Ability to effectively communicate with patients experiencing chronic health conditions.
• Strong organizational skills with the ability to manage multiple patient interactions and priorities.
• Proficiency with electronic health record (EHR) systems.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain accurate and timely documentation.
• Working knowledge of HIPAA requirements and patient privacy standards.
• Ability to work independently and manage assigned responsibilities with minimal supervision.
• Preferred:
• Bilingual proficiency in English and Spanish.
• Experience utilizing care management platforms and population health tools.
• Familiarity with CMS Chronic Care Management documentation requirements.
• Knowledge of healthcare quality measures and value-based care initiatives.

Requirements

• Required:
• Minimum of two (2) years of clinical, ambulatory care, or medical office experience.
• Experience working with Medicare populations.
• Experience supporting patients with chronic health conditions.
• Preferred:
• Prior experience in Chronic Care Management (CCM).
• Prior experience in Remote Patient Monitoring (RPM) programs.
• Experience supporting population health initiatives.
• Experience in telephonic patient engagement or care coordination programs.

Education Requirements

• Completion of an accredited Medical Assistant program.

License and Certification Requirements

• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent certification.
• Must possess a current Basic Life Support (BLS) certification.

Physical Demands and Working Conditions

• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio).
• While performing the duties of this role, the individual may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required include close vision requirements due to computer work.
• Must be able to communicate clearly and professionally in both verbal and written formats.
• Must be able to engage in active listening and express ideas effectively in virtual meetings and patient interactions.