[Hiring] Medical Assistant @OncoveryCare

Role Description

The Medical Assistant (MA) serves as a key member of the oncology care team, providing remote clinical support, patient communication, and care coordination for oncology patients. The MA promotes patient-centered care, supports timely patient communications, and contributes to efficient clinic operations while maintaining the highest standards of quality, safety, and customer service.

• Addresses patient calls, portal messages, tasks, and emails concerning a wide range of patient care topics in a timely manner.
• Maintains practice within scope and appropriately escalates patient concerns to licensed clinical team members for assessments, clinical judgment, and interventions requiring professional licensure.
• Follows standardized triage protocols for reporting changes in patient condition to the assigned licensed clinical team member immediately.
• Assists with patient scheduling needs, including appointment coordination, follow-up scheduling, and facilitating timely access to care.
• Assists with medication reconciliation by gathering and documenting current medication lists for review by the clinical team.
• Collaborates with physicians, advanced practice providers, nurses, and other healthcare professionals via electronic communication or telephone regarding patient care needs.
• Utilizes standardized procedures to support quality patient care and adherence to clinical, safety, and quality improvement standards.
• Distributes pre-approved patient and caregiver education materials; refers complex clinical inquiries to licensed clinical team members.
• Assists with medical records requests, reviewing follow-up records and alerting team members to missing items.
• Coordinates lab and diagnostic tests and orders; tracks results in collaboration with licensed team members.
• Notifies patients of normal or stable laboratory and diagnostic test results following review and authorization by the advanced practice provider, registered nurse, or designee.
• Assists patients with compliance to prescribed treatment plans, supportive care recommendations, and follow-up appointments.
• Promotes patient self-management and personal responsibility for meeting healthcare needs.
• Identifies and accommodates patient disabilities, limitations, language barriers, and other special needs by accessing interpretation services and appropriate support resources.
• Adapts communication style to effectively interact with patients and caregivers from diverse cultural, socioeconomic, educational, and professional backgrounds.
• Assists with prescription refill requests and prior authorization processes as appropriate in collaboration with the clinical team.
• Demonstrates knowledge of organizational policies, procedures, and operational activities that impact patient flow, patient care, and revenue cycle processes.
• Maintains professional competency through ongoing education, required training, and participation in professional development activities.
• Assists with insurance verification and billing processes as needed.
• Performs additional duties and responsibilities as assigned.

Qualifications

• Graduate of an accredited Medical Assistant program.
• Minimum of two (2) years of relevant healthcare experience, preferably in oncology, hematology, and/or triage.

Requirements

• Knowledge of oncology and hematology diseases, treatment modalities, and associated side effects or adverse reactions.
• Outpatient ambulatory care experience.
• Experience working in a remote, virtual, or telehealth environment.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Excellent telephone etiquette and customer service skills.
• Ability to establish and maintain effective working relationships with patients, families, providers, and interdisciplinary team members.
• Ability to work independently, seek out resources, and collaborate effectively with others.
• Strong organizational skills with the ability to prioritize workload, manage competing demands, and meet established deadlines.
• Ability to multitask efficiently while maintaining attention to detail and accuracy.
• Ability to communicate clearly and professionally with patients, families, visitors, physicians, healthcare team members, administrators, and leadership.
• Knowledge of patient confidentiality, HIPAA regulations, and professional standards of practice.
• Demonstrated commitment to patient-centered care and service excellence.

Computer Skills

• Intermediate to advanced computer proficiency.
• Ability to navigate multiple software applications, electronic medical records, and patient portals simultaneously.
• Ability to accurately document patient interactions and clinical information in the electronic medical record.

Working Conditions

• Remote/virtual work environment.
• Frequent use of computers, telephones, headsets, and electronic communication systems.
• Continuous interaction with patients, caregivers, providers, and healthcare team members through telephone and electronic communication.
• In a clinical organization, team members may be exposed to time sensitive situations that require timely judgement, escalation, prioritization and coordination.

Who You Are

• Strong clinical focus.
• Committed to delivering excellent evidence-based and trauma-informed clinical care to cancer survivors.
• Patients are your “why” for the work - you value building and maintaining meaningful relationships with cancer survivors and thinking creatively about how to improve their care.
• High EQ - you pride yourself on being a strong listener, communicator and are able to empathize with people with diverse life experiences.
• Go-getter - you’re psyched to roll-up your sleeves, get things done, and don’t mind playing a versatile role on a fast-paced team.
• Growth Mindset - you embody a spirit of continuous improvement, actively seek to enhance care programs, and are comfortable sharing insights with clinical leadership.
• Forward thinking - you are interested in fast-paced, early-stage health innovation and are excited by big ideas and creating impact.

Compensation & Benefits

• Competitive salary.
• Comprehensive medical, vision, and dental insurance.
• 401k.
• 4 weeks of paid PTO.
• WFH stipend.
• Wellness stipend.
• Team bonding & culture stipend.