[Hiring] Manager, Revenue Cycle Systems @Ardent Health Services

Role Description

The Manager, Revenue Cycle Systems will provide direction, day-to-day coordination, and HR responsibility to the members of the application team. The Manager will have overarching responsibility for Resolute Hospital Billing and Hospital Billing Claims Information Technology (IT) applications' support, design, instruction, and ongoing optimization. Further responsibilities include but are not limited to:

• Working with Digital, Data, Technology, and Innovation (DDTI) leadership team to collect, analyze and document technical, clinical, or business operations artifacts and translate problems into solution-oriented initiatives.
• Providing mentorship to team in areas of application support and leadership development.
• Defining work assignment and workload management for team(s).
• Providing technical guidance to identify system deficiencies and analyze system problems and solutions.
• Collaborating with business stakeholders to introduce innovative solutions.
• Assisting in the facilitation of team and client meetings.
• Creating functional working relationships across application teams.
• Assisting with departmental budget planning and resourcing.

Qualifications

• BA/BS degree (equivalent experience may be considered).
• Epic certification required – Resolute Hospital Billing Administration or Resolute Hospital Billing Claims Administration.
• Minimum of 7 years’ experience in IT applications support in Resolute Hospital Billing or Hospital Billing Claims.
• Minimum of 5 years in IT implementing and supporting applications.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Established experience with large scale/large projects with team of 5 or more members.
• Experience developing the following items with Project Management:
  • Standard work breakdown structure;
  • Resources and critical path;
  • Project scope;
  • Issues identification and oversight;
  • Change control processes;
  • Stakeholder communications.
• Must be willing to participate in on call rotation schedule.
• Ability to travel up to 25%.

Requirements

• Minimum of 3 years’ experience in information technology management.
• Minimum of 3 years’ Service Now experience preferred.
• Strong understanding in the areas of application technology and system design.
• Understands federal & state regulations pertaining to applicable business area.
• Excellent oral and written communication skills.
• Experience designing and supporting healthcare or business systems and integration with third party applications.
• Strong understanding in the areas of application technology, architecture, database, and system design.
• Experience with workflow and operations within a hospital or health system.
• Proficient with Word, Excel, PowerPoint, and video-conferencing solutions.

Company Description

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access.

• Located in Brentwood, Tennessee.
• 30 hospitals.
• 280 sites of care.
• 4,281 beds.
• 24,000+ team members.
• 8,200+ nurses.
• 1,800+ aligned providers.
• 5.8M annual provider encounters.
• 421 medical residents.

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results.