[Hiring] Manager of Health Information Management @Summit BHC

Role Description

The Manager of Health Information Management (HIM) is responsible for assisting in strategic leadership, operational oversight, and regulatory guidance for all HIM functions across behavioral health hospitals within Summit Behavioral Health. This role ensures integrity, accuracy, accessibility, privacy, and security of patient health information while driving standardization, compliance, and performance improvement.

• Provides oversight of HIM operations for behavioral health hospitals and SUDs.
• Standardizes policies, procedures, and workflows to ensure consistency across facilities.
• Leads initiatives related to record completion, scanning, indexing, and document management.
• Serves as a resource for HIM regulatory and operational subject-matter expert for assigned facilities.
• Ensures compliance with HIPAA, 42 CFR Part 2, state retention laws, CMS Conditions of Participation, and accreditation standards (e.g., Joint Commission, CARF).
• Maintains legal medical record definitions, retention schedules, and destruction protocols.
• Coordinates internal audits, external surveys, and corrective action plans.
• Develops and enforces privacy, confidentiality, and information-governance standards.
• Partners with coding and clinical leadership to improve documentation accuracy and completeness.
• Monitors DNFB, coding productivity, and audit results.
• Oversees ROI processes ensuring timely, accurate, and compliant disclosure of protected health information.
• Establishes efficient electronic and paper fulfillment workflows.
• Manages record storage, archiving, legal holds, and destruction schedules in accordance with policy.
• Collaborates with IT and EHR vendors to optimize HIM-related system functionality.
• Supports EHR enhancements, chart-completion tools, and interoperability initiatives.
• Ensures audit trail integrity, user-access controls, and data-quality standards.
• Develops and monitors KPIs related to HIM productivity, compliance, and quality.
• Tracks record completion rates, ROI turnaround times, DNFB days, and documentation quality metrics.
• Presents performance summaries and improvement plans to hospital and corporate leadership.
• Supervises and mentors HIM supervisors and staff across both hospitals.
• Establishes staffing models, productivity benchmarks, and competency standards.
• Promotes continuous improvement, accountability, and cross-facility collaboration.
• Coordinates training, onboarding, and annual competency validation.
• Partners with Revenue Cycle, Utilization Management, Compliance, Risk, Legal, Quality, and Clinical Operations.
• Participates in information-governance and denials-prevention committees.
• Supports facility expansions, service-line changes, or regulatory reviews involving medical records.
• Identifies and prioritizes issues of importance, including those priority issues as set by leadership.
• Collaborates with department leaders and corporate executive leaders, as needed.
• Communicates instructions, expectations, and timelines clearly and concisely.
• Manages staff scheduling to maintain productivity levels, curtailing unnecessary overtime and/or excessive staff work hours.
• Maintains accountability expectations for staff in all areas of job performance.
• Engages staff in quality and safety basics to ensure sustained, measurable compliance.
• Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.
• Holds staff accountable for non-compliance and safety concerns, as well as attendance, following policies, behavior, and adherence to the code of conduct.

Qualifications

• Bachelor’s degree preferred (healthcare administration, nursing, business, or related field preferred).
• Three or more years of progressively responsible experience in health information management, clinical operations, or healthcare revenue cycle required.
• Demonstrated multi-facility leadership experience required; system or enterprise-level experience strongly preferred.

Requirements

• Directly supervise HIM staff.
• Provides leadership to centralized HIM operations supporting acute and SUD facilities.
• Maintains appropriate span of control aligned with enterprise scale.
• Two or more years of direct leadership experience managing Health Information Management team required.
• Two or more years managing leaders (Supervisor, Manager, or Leads) in a multi-site or centralized environment preferred.

Benefits

• Comprehensive benefit plan.
• Competitive salary commensurate with experience and qualifications.