[Hiring] Manager, Medical Detention Operations @GARDAWORLD FEDERAL SERVICES LLC

Role Description

The Manager, Medical Detention Operations is responsible for the operational oversight, coordination, implementation, and continuous improvement of healthcare services delivered across multiple detention facilities supported by GardaWorld Federal Services (GWFS). Reporting directly to the Senior Manager, Medical Operations, the Medical Detention Operations Manager serves as a key corporate leader responsible for ensuring facility healthcare programs operate in compliance with:

• Contractual requirements
• National Detention Standards (NDS)
• Performance-Based National Detention Standards (PBNDS)
• Federal regulations
• Applicable clinical standards
• Organizational policies

The Program Manager provides strategic and operational oversight to facility healthcare leadership teams, ensuring delivery of high-quality, efficient, and compliant healthcare services to detained populations. The position supports:

• Operational readiness
• Staffing initiatives
• Quality improvement
• Regulatory compliance
• Government relations
• Contract performance
• Healthcare program execution across assigned detention facilities nationwide

The incumbent functions as the primary liaison between facility leadership, corporate leadership, and government stakeholders to ensure operational excellence and successful contract performance throughout the continuum of detention healthcare services.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, Healthcare Management, or a related field. Master's degree preferred.
• Minimum seven (7) years of progressive healthcare operations, healthcare management, correctional healthcare, detention healthcare, or healthcare program leadership experience.
• Minimum three (3) years managing multi-site healthcare operations, government healthcare contracts, or detention healthcare programs.
• Experience overseeing operational performance, staffing, compliance, quality improvement, and contract execution.
• Experience working with federal government agencies, healthcare contractors, correctional systems, or detention environments.
• Demonstrated experience managing healthcare programs with multiple stakeholders and regulatory requirements.
• Proficiency with healthcare reporting systems and Microsoft Office Suite.
• Ability to obtain and maintain all required government clearances, facility credentials, and contractual requirements.
• Ability to provide proof of citizenship or legal U.S. work authorization.
• Must consent to fingerprinting and background investigations.
• Must be able to read, write, speak, and understand English proficiently.
• Extensive knowledge of detention healthcare operations, correctional healthcare systems, and healthcare program management.
• Strong understanding of National Detention Standards (NDS), Performance-Based National Detention Standards (PBNDS), and federal detention healthcare requirements.
• Knowledge of healthcare regulatory compliance, accreditation standards, and quality improvement methodologies.
• Strong leadership and team-building skills with the ability to influence and support multidisciplinary teams.
• Demonstrated program management, organizational, and operational planning capabilities.
• Ability to assess healthcare operations, identify deficiencies, and implement corrective actions.
• Strong analytical and critical thinking skills.
• Ability to interpret operational, clinical, and financial performance data.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong customer service and government relations skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and reporting platforms.
• Ability to manage multiple priorities across geographically dispersed locations.
• Ability to exercise sound judgment and decision-making in complex operational environments.

Requirements

• Registered Nurse (RN), Physician Assistant (PA), Nurse Practitioner (NP), or other healthcare licensure preferred.
• Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related field preferred.
• Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), Fellow of the American College of Healthcare Executives (FACHE), or equivalent certification preferred.
• Experience supporting government agencies through federal healthcare programs preferred.
• Experience managing detention healthcare or correctional healthcare contracts preferred.
• Experience with ACA, NCCHC, Joint Commission, or other healthcare accreditation standards preferred.
• Experience leading multi-site operational improvement initiatives and complex healthcare programs preferred.

Benefits

• Equal opportunity workplace
• Affirmative action employer
• Commitment to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Consideration of qualified applicants regardless of criminal histories, consistent with legal requirements.
• Accommodation for individuals with disabilities or special needs available upon request.