[Hiring] Manager, Clinical Research Operations @Paradigm Health

Role Description

We are seeking a Manager of Clinical Research Coordination to lead a team of Virtual Clinical Research Coordinators responsible for patient pre-screening across the Paradigm Health network. This role aims to improve operational excellence, focusing on enhancing screening workflows to quicken clinical trial enrollment using high-quality and compliant processes.

• Lead and develop a team of remote pre-screening CRCs, managing performance, accountability, and quality.
• Assess and improve site-level patient pre-screening workflows, ensuring efficient and reliable patient identification.
• Own operational management of pre-screening activities, including tracking, analysis, and reporting of key performance metrics.
• Serve as a bridge between leadership and frontline teams, translating strategic priorities into execution.
• Provide strategic oversight across the clinical research coordination function, identifying opportunities for process improvement.
• Drive change management initiatives, partnering with stakeholders to implement new workflows.
• Manage cross-functional relationships with clinical sites and internal partners, ensuring clear communication and alignment on enrollment goals.
• Act as an escalation point for complex operational and eligibility challenges, ensuring timely resolution.
• Accountable for team capacity management and workload allocation across all projects and sites.
• Contribute to SOP development and continuous improvement efforts, supporting scalable processes across the clinical research lifecycle.

Qualifications

• 5+ years of experience in clinical research, healthcare operations, or related patient-facing roles, with demonstrated leadership experience.
• Deep clinical foundation, preferably with experience in clinical research operations, site workflows, and oncology.
• Deep knowledge of clinical trial protocols, eligibility criteria, and protocol review processes.
• Top-notch verbal and written communication skills, with the ability to influence and collaborate across diverse teams.
• Proven ability to manage and optimize workflows, track and analyze performance metrics, and drive process improvements.
• Experience operating across the full clinical research lifecycle, focusing on operational strategy and change management.
• Ability to effectively bridge leadership and execution, translating strategic priorities into actionable plans.
• Demonstrated success engaging clinical sites and cross-functional stakeholders to drive alignment.
• Familiarity with EHR systems, clinical databases, and digital health platforms.
• Solid knowledge of GCP, HIPAA, and applicable clinical research regulations.

Benefits

• Competitive health, dental, and vision insurance.
• Mental health support for you and your family through Spring Health.
• Equity package.
• Unlimited paid time off (PTO).
• 16 weeks of paid parental leave.
• Flexible work options – remote and hybrid arrangements.
• Company-paid life insurance.
• Company-paid short-term and long-term disability coverage.
• One Medical membership.
• 401(k) plan with company match.