[Hiring] Manager, Clinical Informatics - Service Line @UPMC

Role Description

The Manager, Clinical Informatics – Service Line serves as the primary informatics leader and strategic partner for assigned clinical service lines. This role collaborates closely with service line leadership, clinicians, IT, and enterprise informatics teams to ensure clinical workflows, documentation, and EHR functionality align with organizational standards, patient care goals, and the overall EHR strategy. The manager leads planning, design, build, testing, implementation, and optimization of clinical applications and EHR enhancements specific to service line needs, while supporting effective end-user adoption and proficiency. Through proactive issue identification, risk management, training coordination, and use of clinical data, this role ensures informatics solutions promote safe, efficient, and high-quality patient care while supporting operational, regulatory, and strategic initiatives across the system.

Responsibilities

• Serve as the primary clinical informatics liaison for assigned service lines.
• Partner with clinical service line leaders to optimize workflows and clinical documentation.
• Ensure alignment between service line needs and enterprise EHR strategy.
• Lead planning, design, build, testing, implementation, and optimization of EHR functionality and clinical applications within assigned service lines.
• Coordinate service line–specific EHR enhancements and configuration changes.
• Identify project risks and workflow issues and proactively implement solutions or escalate as needed.
• Coordinate and deliver service line–specific training for new implementations, upgrades, and workflow changes.
• Assess end-user adoption and proficiency and develop remediation strategies as needed.
• Serve as a point of escalation for end-user issues within assigned service lines.
• Ensure assigned service lines are prepared for planned and unplanned EHR downtime events.
• Support compliance with enterprise downtime policies and procedures.
• Collaborate with IT, informatics peers, and operational leaders to ensure seamless integration of systems and workflows.
• Communicate service line priorities, risks, and opportunities to leadership team.
• Leverage clinical data to support quality improvement, patient safety, and regulatory initiatives.
• Ensure informatics solutions promote safe, effective, and efficient patient care.

Qualifications

• Bachelor's degree in nursing or health-related field required, master's degree preferred.
• Minimum of four to five years of clinical and/or informatics experience.
• One year of leadership experience required.
• Experience participating in or supporting clinical informatics implementations, upgrades, or optimization efforts related to service-line workflows and patient care processes.
• Informatics certification (ANCC Nursing Informatics or CPHIMS) required within three years.
• Active clinical license maintained if applicable.

Preferred Experience

• Experience with EPIC.
• Strong computer skills and communications skills.
• Background in IT.