[Hiring] Licensed Supervisor - Patient Access @Inizio Engage

Role Description

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
• Establish clear performance expectations aligned with client KPIs and program goals
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
• Drive accountability through performance evaluations, feedback, and development planning
• Oversee staffing, workload distribution, and service continuity in a virtual environment
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
• Analyze performance metrics and identify opportunities for operational improvement
• Collaborate cross-functionally to enhance program performance and patient experience
• Support hiring, onboarding, and training of new team members
• Serve as operational support during high-volume periods as needed

Qualifications

• Bachelor’s Degree or equivalent work experience required
• Active RN license required
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
• Strong understanding of call center operations and virtual team management
• Proficiency with Microsoft Office and call center technologies
• Demonstrated leadership, coaching, and team development skills
• Excellent communication, interpersonal, and patient advocacy skills

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2025)
• Certified Great Place to Work (2022, 2023, 2025, & 2026)

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: Healthcare and Life Science Consulting Services - Inizio

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.