[Hiring] Licensed Practical Nurse- Advanced Therapeutics @UMass Memorial Health

Role Description

This position supports a multidisciplinary clinical team by delivering high-quality, patient-centered care through remote modalities. This role emphasizes clinical triage, ongoing patient follow-up, medication education, and adherence support across diverse patient populations. It also conducts lifestyle and behavioral assessments to promote safe, effective care, optimize outcomes, and ensure alignment with established clinical protocols and care plans.

• Conduct telephonic and video-based patient triage to assess symptoms, medication tolerance, and clinical concerns.
• Perform structured side-effect assessments and escalate findings to appropriate clinical staff as needed.
• Complete nurse visits focused on medication administration education (including injectables) and lifestyle/behavioral assessments.
• Provide comprehensive patient education on medications, side-effect mitigation strategies, lifestyle interventions, and program requirements.
• Support pre-initiation workflows, including baseline assessments, laboratory coordination, and pharmacy/provider collaboration.
• Participate in ongoing patient monitoring, including safety labs, refill timing, and insurance or authorization requirements.
• Respond to patient communications via phone, secure messaging, and other approved channels within established service-level timeframes.
• Coordinate care and communicate patient updates with clinical, administrative, pharmacies, payers, and external providers.
• Document all clinical encounters, assessments, and communications accurately and timely within the EMR, ensuring compliance with protocols.
• Participate in team meetings, case discussions, quality improvement initiatives, and virtual visits while maintaining a secure, private workstation environment.

Qualifications

• Current and active LPN license
• Minimum 2 years of clinical experience (ambulatory, primary care, specialty, or telehealth preferred)
• Strong communication and patient education skills
• Ability to work independently in a remote environment
• Proficiency with telehealth technologies and remote patient communication
• Experience supporting patients with chronic disease management (preferred)
• Clinical patient triage and symptom assessment evaluation (preferred)
• Familiarity with electronic medical record systems, preferably Epic (preferred)

Requirements

• Non-Exempt
• Hiring Range: $28.14 - $41.12
• Schedule: Monday through Friday
• Scheduled Hours: 8am to 4:30pm
• Shift: 1 - Day Shift, 8 Hours (United States of America)
• Hours: 40
• Cost Center: 10020 - 3834 ATRX Pharmacy
• Union: SHARE (State Healthcare and Research Employees)
• This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Benefits

• Exceptional patient care and academic excellence
• Opportunities for career development
• Supportive work environment with over 20,000 employees