[Hiring] Licensed Pharmacist (Medical Information Specialist) @Inizio Engage

Role Description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product. The Medical Information Specialist (licensed) is a fully remote role and will be reporting to the Call Center Supervisor, Medical Information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations.
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
• Enroll participants in educational seminars.
• Provide patient support to patients enrolled in Patient Support Programs.
• Collect demographic data and disposition for product, sample and literature fulfillment.
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Adhere to all company policies and Standard Operating Procedures.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Update and submit resume upon requests for audits.

Qualifications

• Doctor of Pharmacy (PharmD).
• Valid pharmacist license in the province of practice.
• Excellent verbal, written and listening communication skills.
• Available for rotating shifts Monday – Friday between 8 am EST and 8 pm EST.
• Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Competency with Call Center Telephone Technology.
• Pleasant telephone manners.
• Ability to work both independently and within a group setting.
• Results oriented, excellent organizational skills and ability to work cross-functionally.
• Organizational skills, including working on multiple projects simultaneously.
• Strong problem-solving skills.

Benefits

• Health Benefits as of day 1 of employment.
• Length of Service Awards.
• Quarterly Star Awards.
• Yearly Inizio Circle of Excellence Awards.
• Referral bonus.
• Library of online training courses.
• The salary range for the Medical Information Specialist (licensed) is between $90,000-$100,000 CAD.

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone, We rise to the challenge, We work as one, We ask what if, We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit, please apply directly through our Careers page. We're excited to meet you!