[Hiring] Lead Pharmacy Technician @Tomah VA Medical Center

Role Description

The incumbent serves as a Pharmacy Lead Technician in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Pharmacy Lead Technician in the CCC functions independently under the supervision of the Pharmacy Contact Center Technician Supervisor.

Major Duties:

• Works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities including telephone calls, secure messaging, chat, text messaging, and video.
• Addresses a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
• Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, and allergies/drug reactions.
• Transfers identified patients to a Pharmacist or supervisor for further evaluation, if needed.
• Processes and submits patient requests for new prescription orders and renewals (including controlled substances) accurately, thoroughly, and in a timely manner.
• Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests.
• Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately.
• Actively and diligently treats all Veterans with respect and utmost dignity.
• Seeks to solve Veteran's concerns at first contact and refers to other VA resources when required.
• Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution.

Qualifications

• Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
• Basic Requirements:
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education or Experience:
  • (1) None required.
  • (2) For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying.
• Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
  • (1) Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT).
  • (2) National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).

Requirements

• Pharmacy Technician GS-08 Experience: Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below.
• Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
  • (a) PTCB as a CPhT.
  • (b) NHA as a ExCPT.
• Reference: For more information on this qualification standard, please visit this link .
• The full performance level of this vacancy is GS-8.
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service.

Benefits

• Full Time; 7:00am - 7:00pm; Various tours between.
• This is a remote position.