[Hiring] Lead Care Navigator @Carewell

Role Description

This is a rare opportunity to be the first clinical hire at a growing care navigation program. You won't just build the program — you'll live it. In this dual role, you'll carry an active caseload of patients while working alongside leadership to design the infrastructure, workflows, and standards that will define how we deliver care at scale. As the program grows, so will you — with the potential to grow into a leadership role overseeing a multidisciplinary team of advocates, CHWs, and clinical staff.

If you're energized by doing the work and building the system around it, this role was written for you.

What You'll Do

• Clinical & Patient-Facing
  • Deliver hands-on care navigation services to a diverse patient population
  • Conduct SDOH screenings and connect patients to community resources, benefits, and support services
  • Serve as a consistent advocate for patients navigating complex health and social systems
  • Build trusted relationships with patients, families, and care teams
  • Identify gaps in care and escalate or intervene appropriately
  • Appropriately document all patient interactions in all relevant systems
  • Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation
• Program Building
  • Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care
  • Help define program parameters, intake processes, and outcome metrics
  • Contribute to technology selection, implementation, and optimization
  • Develop training materials and onboarding frameworks in preparation for team growth
  • Provide real-time clinical insight to inform strategic decisions
• Growth & Leadership (potential trajectory)
  • For the right candidate, there is potential to transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff
  • Contribute to hiring, mentoring, and performance of future team members
  • Serve as a culture carrier and clinical role model as the team scales

Qualifications

• Licensed for multi-state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non NLC states as the program expands
• Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work
• Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role
• Telehealth experience — Demonstrated expertise in delivering telehealth/remote based care management
• SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems
• Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow
• Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
• Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems
• Resilient problem-solver — you don't wait for perfect conditions; you find a way
• Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations

Nice to Have

• Experience in a startup, pilot program, or ground-up initiative
• Familiarity with value-based care or population health models
• Bilingual (Spanish or other languages depending on your target population)
• CHW (Community Health Worker) certification
• Experience with Motivational Interviewing or trauma-informed care frameworks

Why This Role

• Ground-floor opportunity to shape a program from day one
• Close partnership with leadership — your voice will matter
• Competitive compensation with growth trajectory tied to program expansion
• Meaningful, mission-driven work with visible patient impact

What We Offer

• Competitive compensation
• Health, Dental, and Vision insurance
• Short-term Disability and Life Insurance (100% employer-sponsored)
• Long-term Disability
• Supplemental Life Insurance (employee-sponsored)
• 401(k) Retirement Plan
• 100% Remote
• Generous paid time off and 6 paid holidays
• Employee discount