[Hiring] Journey Patient Specialist @Graham Healthcare Group

Role Description

Graham Healthcare Group is hiring a Journey Administrative Specialist to join our dynamic team. Responsibilities include the day-to-day operations of Hospice's face-to-face needs:

• Support/assist Hospice team members to ensure face-to-face visits are assigned appropriately and completed on time.
• Assist the Hospice Journey team with needs if they arise.
• This position can be remote, but must be based near our Troy, MI, Mechanicsburg, PA, or Warrendale, PA office to be considered.

Essential Duties and Responsibilities:

• Develop and process journey referrals while ensuring accurate documentation and workflow processes.
• Manage chart closure processes and provide documentation as requested.
• Work within various communication channels, including Teams, emails, HCHB, referral portals, SalesForce, and Medalogix.
• Assist other Journey team members with telephonic patient contact across multiple branches as requested.
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration.

Qualifications

• High School diploma/GED.
• Previous Journey Counselor experience or Hospice related required.
• Medical Terminology knowledge required.
• Active listening skills.
• Customer service skills.
• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands.
• Proficient in Microsoft Office Suite including Teams.
• Detail oriented with use of time management techniques and tools.

Requirements

• Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Benefits

• Compensation: $19.00 - $21.00.
• Hours: Monday-Friday, 8AM-4:30PM.
• Medical Benefits: Health, Vision, & Dental.
• Retirement: 401K & Pension w/ 4% employer contribution.
• PTO: 15 Days.
• Competitive Pay: With opportunity for advancement.
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offer 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status.