[Hiring] IPU Technician @Dragonfly Health

Role Description

This is a remote, work-from-home position in Pennsylvania offering an overnight schedule.

Essential Functions

• Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements, ensuring timely and precise updates to patient records.
• Demonstrate proficiency with pharmacy systems and Microsoft-based applications - including Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity, using these tools to support prescription management and communication.
• Review and process faxed medication orders, efficiently verifying and clarifying information with hospices as needed, and thoroughly documenting all interactions.
• Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards to ensure accuracy in MARs and patient profiles.
• Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards.
• Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing.
• Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction, ensuring accountability and traceability.
• Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately and following compliance requirements.
• Support compliance initiatives and ADS-related reporting, tracking, and trending activities to ensure adherence to internal policies and regulatory standards.
• Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.

Marginal or Additional Functions

• Perform other duties as assigned, demonstrating flexibility and the ability to prioritize tasks to meet organizational needs.

Supervisory and Managerial Responsibility

• This position does not include supervisory or managerial responsibilities.

Qualifications

• High school diploma or equivalent
• CPhT preferred
• Pharmacy Technicians residing in Pennsylvania must be registered with PA Board of Pharmacy or obtain registration prior to internal deadline.
• Pharmacy Technicians residing in Tennessee must be registered with TN Board of Pharmacy

Requirements

• One (1) year of pharmacy technician data entry experience (2 years preferred)
• Good knowledge of brand and generic drug names
• Familiarity with drug formularies
• Ability to work independently and accurately in a fast-paced environment
• Must be able to comprehend documents received via fax
• Excellent communication skills, both verbally and in writing
• Ability to manage multiple priorities efficiently with attention to detail
• Excellent problem-solving and critical thinking skills
• Ability to oversee workflow effectively in remote sites
• Accurate and efficient typing/data-entry skills
• Proficiency with pharmacy-based systems for prescription data entry, Windows-based applications, and Microsoft Office Suite
• Self-motivated with a strong work ethic and professional integrity

Travel Requirements and Conditions

• No travel is required.

Work Environment, Conditions and Demands

• Must have the ability to provide a high-speed DSL or cable internet connection for a home office.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information is required.
• Schedule flexibility in work hours is required.

Physical Requirements and Demands

• May sit, stand, stoop, bend, and walk intermittently during the work shift.
• May sit or stand seven (7) to ten (10) hours per shift. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
• Must be able to hear normal sounds.

Additional Position Information

• No additional information is applicable.