[Hiring] Intake and Admissions Associate @Guidelight Health

Role Description

The Admissions Coordinator at Guidelight Health, reporting to the Director of Central Intake, will play an integral role in ensuring timely access to quality care for clients in need of Partial Hospitalization or Intensive Outpatient Services. As the first point of contact for prospective clients and referring providers, this individual will manage inbound and outbound referrals, assess client needs, and guide them through the intake process with expertise, empathy, and efficiency.

• Serve as the first point of contact for prospective clients and referring providers via phone and web.
• Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline.
• Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services.
• Utilize active listening to understand referral context, uncover client needs, and establish trust.
• Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations.
• Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making.
• Verify insurance eligibility and benefits for PHP and IOP services.
• Clearly explain coverage, out-of-pocket costs, and payment options to reduce financial barriers to admission.
• Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information.
• Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments.
• Coordinate the collection and submission of relevant prior medical records from clients and referral sources.
• Manage high call volumes with professionalism, confidence, and efficiency.
• Track all client and referral activity in CRM and EMR systems with precision and accountability.

Qualifications

• Minimum of 2-3 years of prior working experience in intake and admissions in a healthcare provider organization.
• Comfortable with technology and able to seamlessly navigate between multiple platforms, especially with Customer Relations Management (CRM) and Electronic Medical Records (EMR) platforms.
• Exceptional interpersonal and communication skills, with a proven ability to handle objections and high-call environments.
• A natural problem-solver who can navigate client concerns with empathy and professionalism.
• Commitment to diversity, equity, and inclusion, with the ability to contribute to a culturally competent working environment.

Requirements

• Preferred Qualifications:
• Bachelor’s Degree, preferably in a health, human services, psychology, or related degree.
• Experience working in IOP or PHP levels of care, particularly within a high-growth or early-stage environment.
• Proven success in a call center environment, working across multiple sites or states.

Benefits

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration.
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.