[Hiring] Insurance AR Supervisor @OneOncology

Role Description

The Insurance AR Supervisor works under the direct supervision of the Insurance AR Manager and is responsible for managing the day-to-day operations and staff of the Collections team. Duties include:

• Direct personnel management of the team
• Participating in all collections daily functions including policies and procedure development
• Running daily and weekly reports
• Performing team audits and ongoing training of the team
• Monitoring A/R and overseeing day-to-day activities
• Maintaining assignment of payers and identifying patterns and global issues

Excellent verbal and written communication skills required for reporting findings to management.

Responsibilities

• Review Insurance A/R monthly for identification of excess aging brackets
• Review monthly benchmarks for staff and prepare reports for distribution and discussion
• Monitor tasks for aged and high balance accounts
• Review and approve all collection adjustments (write-offs, refunds, collection agency referral, probate) up to approved threshold from each collector daily
• Receive, track and review medical record requests escalating priority requests for manager approval
• Conduct training of new collectors and ongoing training with collection team
• Perform daily collections duties including discussing accounts with patients, setting up payment arrangements, insurance refiles and appeals, and other collector duties as needed for coverage
• Assist in the development of team policy and procedure manuals as directed by manager
• Monitor and report volume of work as well as any outstanding issues to applicable manager
• Assess workflow and develop strategy to complete all necessary work prioritizing tasks as necessary
• Review & approve employee time for semi-monthly payroll
• Monitor overtime
• Monitor occurrences for counseling related to the attendance policy
• Manage employee activity such as interviews, job performance, quarterly performance reviews and disciplinary actions with appropriate approvals as required
• Complete PeX plans quarterly for review with manager and staff
• Manage employee relations issues appropriately as they arise and escalate to manager as necessary
• Prepare end of month report highlighting pertinent issues for management review
• Assist in various projects and other duties assigned by manager
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer

Qualifications

• Bachelor’s degree or equivalent healthcare related experience preferred
• Basic understanding of oncology practice management preferred, in-depth understanding of insurance

Requirements

• Knowledge of insurance coverage guidelines
• Excellent written and verbal communication skills
• Ability to apply good judgment
• Ability to meet deadlines
• Knowledge of clinic office procedures, medical practice and medical terminology
• Strong knowledge of Windows-based software applications (e.g., Word, Excel, Outlook)
• Excellent Customer Service skills
• Attendance is an essential job function