[Hiring] HSS Care Coordinator, RN - Healthy First Steps @UnitedHealth Group

Role Description

In this Health and Social Services Coordinator role, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the member’s needs and advocating for the best possible care available, ensuring they have the right services to meet their needs.

Work Schedule:

• Monday – Friday, 8am – 5pm CST
• Remote work flexibility for Texas residents

Primary Responsibilities:

• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care.
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services.
• Manage the care plan throughout the continuum of care as a single point of contact.
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members.
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team.
• Make outbound calls and receive inbound calls to assess members' current health status.
• Identify gaps or barriers in treatment plans.

Qualifications

• Current RN unrestricted license in the State of TX
• 4+ years of experience working within the community health setting in a health care role
• 2+ years or equivalent of experience working with Maternal and Infant population such as Mother/Baby, Labor and Delivery, or Neonatal Intensive Care Unit
• Must reside in the state of Texas

Requirements

• 5+ years of experience documenting in an electronic documentation system
• 5+ years of experience working with MS Word, Excel and Outlook
• Case Management experience including but not limited to working with Special Health Care Needs Populations, Complex medical conditions
• Pediatrics
• Certified Case Manager (CCM)
• Experience in discharge planning
• Experience in utilization review, concurrent review or risk management
• Experience with arranging community resources
• Background in managing populations with complex medical or behavioral needs

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)

The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment.