[Hiring] Hospital Transfer Coordinator @Cleveland Clinic

Role Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Hospital Transfer Coordinator, fulfilling this goal starts in the office, where you will facilitate the transfer of patients from internal and external facilities into the Cleveland Clinic Health System. You will work collaboratively with fellow caregivers to optimize patient placement to maximize enterprise capacity.

This is a remote role. A caregiver in this position works 10:00pm to 6:30am with requirements every other weekend and holiday.

A caregiver who excels in this role will:

• Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
• Receive transfer requests from physicians, mid-level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).
• Coordinate referrals to appropriate medical service as needed for referred patient.
• Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
• Perform follow up communication with Financial Counselors, Case Managers and nursing staff to help expedite transfers to the Cleveland Clinic Health system facility.
• Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.
• Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.
• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise).
• Implement HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
• Oversee emergency and electronic back-up methods and procedures to support patient flow.
• Meet regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
• Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
• Interpret and support policies, procedures and safety standards to facilitate daily operations.

Qualifications

• Associate’s Degree and a strong clinical background with at least one year of relevant clinical experience as a Clinical Technician, EMT-B, Medical Assistant, LPN or RN OR High School Diploma/GED and two years of experience.
• Knowledge of medical terminology.
• Working knowledge of computerized hospital admission/bed management systems.
• Strong customer service skills.

Requirements

• Bachelor’s Degree (preferred).
• EMT-B, EMT-P or LPN Certifications (preferred).
• One year of prior clinical experience (preferred).
• Computer experience in Microsoft Word, Excel and EPIC (preferred).
• Previous experience in a hospital admission or patient flow setting (preferred).
• Typing speed of 35 WPM (preferred).

Benefits

• Follows standard precautions using personal protective equipment as required.
• Equal opportunity employer in a drug-free environment.
• Influenza prevention program compliance required.