[Hiring] Hospice Patient Care Coordinator @Agrace

Role Description

The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits.

Key Responsibilities

• Scheduling
  • Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.).
  • Coordinate staffing to meet patient needs as a result of staff call-ins/absences.
  • Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices.
  • Collaborates with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency.
  • Manages the On Call schedules for the Home Care and Resource staff.
  • May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver.
  • Provides responsive customer service in a timely manner.
• Quality and Service
  • Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing patients requiring C.N.A., RN and/or SW support.
  • Report patient and staffing concerns to Resource Manager.
  • Problem solve immediate visit scheduling needs.
  • Identify department efficiencies to aide in scheduling.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Qualifications

• High school diploma or GED or equivalent combination of education and work experience, required.
• Previous scheduling experience, preferred.
• Ability to work weekend rotation.
• Intermediate Microsoft Office skills.
• Intermediate electronic health records skills.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics, safe patient handling, and standard precautions.

Benefits

• Competitive pay with free parking.
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +).
• Retirement plans with employer matching.
• Generous Paid Time Off (PTO) and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.