[Hiring] Hospice Intake Nurse Coordinator @Ennoble Care

Role Description

The Hospice Intake Nurse Coordinator serves as a dedicated backup for market-level Intake Nurses across all Ennoble Care markets. This remote position provides coverage during PTO, manages overflow workload during high-volume periods, and plays a key role in onboarding, educating, and training new Intake staff to ensure consistent intake processes company-wide.

Essential Functions

• Intake Support and Coverage
  • Serve as the primary backup Intake Nurse for all Ennoble Care markets, providing seamless coverage during PTO, leaves of absence, and staffing gaps.
  • Assist market Intake Nurses with overflow referrals and increased workload during high-volume periods.
  • Receive, review, and process all referral and intake information in accordance with company policies and regulatory requirements.
  • Complete referral and intake forms accurately and route them appropriately for admission approval.
  • Verify Medicare coverage and confirm benefit period information through appropriate systems and working files.
  • Assist in the coordination and scheduling of appropriately skilled clinicians to fill cases, entering scheduling information into the electronic medical record (EMR) system.
• Education, Training, and Quality
  • Deliver standardized education and training to newly hired Intake staff across all markets, ensuring consistency in workflows and documentation.
  • Develop and maintain training materials, reference guides, and standard operating procedures related to the intake process.
  • Serve as a subject matter expert on intake best practices, regulatory requirements, and EMR system functionality.
  • Partner with the Compliance Department to identify process improvement opportunities and support quality assurance initiatives related to intake operations.
  • Provide ongoing mentorship and coaching to market Intake Nurses as needed.
• General
  • Maintain clear and timely communication with market leadership, clinical teams, and the Compliance Department.
  • Participate in team meetings, trainings, and compliance-related activities as required.
  • Perform other duties as assigned.

Qualifications

• Required
  • Minimum of 2 years of experience in hospice or home health intake.
  • Minimum of 3 years of experience working with EMR systems.
  • Strong computer literacy with the ability to navigate multiple systems and maintain accurate electronic records.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to work independently in a remote environment with strong organizational and time-management skills.
• Preferred
  • Active LPN license in good standing (multi-state or Compact license preferred).
  • Experience training, mentoring, or onboarding clinical or administrative staff.
  • Familiarity with Medicare, Medicaid, and commercial insurance verification processes.
  • Experience working across multiple markets or regions within a home health or hospice organization.

Work Environment

• Fully remote position requiring a reliable high-speed internet connection and a dedicated, private workspace.
• Standard working hours with flexibility to accommodate coverage needs across multiple time zones and markets.
• Occasional travel may be required for in-person training sessions or company meetings.

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!