[Hiring] Healthcare Support Specialist @Winning Assistants

Role Description

• Patient Scheduling & Call Handling
  • Answer and manage inbound patient calls professionally
  • Schedule, confirm, and manage patient appointments
  • Conduct patient intakes and ensure accurate data entry
• Administrative Support
  • Handle prior authorizations and insurance-related tasks
  • Prepare and apply superbills to patient accounts
  • Manage email and inbox communications efficiently
  • Support general administrative and front desk functions
• Provider Outreach & Coordination
  • Coordinate referrals with external providers
  • Maintain communication with healthcare providers
  • Conduct outreach calls to schedule informational lunch meetings
  • Share service information (non-sales; coordination-focused role)

Qualifications

• At least 1 year of experience in customer service, patient scheduling, provider outreach
• Familiarity with EHR systems (Athena Health preferred; multi-EHR experience acceptable)
• Experience with phone systems (RingCentral preferred)
• Basic knowledge of medical billing or superbills (preferred)

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance