[Hiring] Healthcare Support Analyst @Experian

Role Description

Experian Health is looking for a Healthcare Support Analyst to join our team. You will:

• Support current Claims suite of products
• Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
• Document and communicate complex solutions to internal and external clients promptly
• Assess project complexity and estimate development and implementation timeframe
• Communicate status with team members, end-users and clients within client expectations including participating in regular client calls
• Develop relationships with clients and service/sales team
• Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions
• Analyze customer data including performing optimizations and edit reviews with customers
• Review and evaluate payer notifications
• Collaborate with internal and external groups to define process requirements for project
• Interpret orders and select appropriate tools to process orders
• Perform software packaging responsibilities
• Perform complex database tasks and maintenance
• Track change requests and high severity incidents
• Contribute to continuous improvements by identifying ways to optimize resources
• Maintain comprehensive project plans and schedules
• Help with team leadership roles and mentor new team members

You will report to the Customer Support Director.

Qualifications

• Bachelor's degree or equivalent experience
• 2+ years experience in a computing environment. Previous hospital and physician billing experience is a plus
• Experience with 837 format and UB04/1500/ADA paper forms
• Knowledge of ICD-10 diagnosis and procedure codes
• Knowledge of CPT-4 codes
• Basic project management skills

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Explore all our exciting benefits here: yourexperianbenefits.com