[Hiring] Healthcare Coordinator @Hire Overseas

Role Description

We're looking for a Healthcare Coordinator to support care coordination operations for a fast-moving health tech company providing clinical intelligence services to employer health plans. You will handle appointment scheduling overflow, coordinate care across a large member base, manage follow-ups, and maintain accurate HIPAA-compliant documentation across all member interactions.

This is a high-volume, detail-driven role. You will be working alongside an AI voice agent that handles the majority of scheduling, stepping in to manually complete the 20 to 30 percent of requests the agent cannot process, and ensuring every member gets their appointment booked accurately and on time. Reliability, professionalism, and flawless English communication are non-negotiable. If you are organized, dependable, and take pride in making sure patients show up to the right appointment at the right time, this role is a strong fit.

Qualifications

• Experience in healthcare coordination, medical virtual assistance, patient scheduling, or a similar clinical support role
• Fluent, clear, and professional spoken and written English
• Familiarity with HIPAA compliance requirements
• Strong organizational skills
• Reliable, punctual, and consistent
• Comfortable working in a fast-paced, technology-driven environment
• Detail-oriented with strong follow-through

Requirements

• Handle inbound appointment booking overflow from the AI voice agent
• Coordinate care appointments across a large member base
• Manage appointment follow-ups and reminders
• Flag no-shows and cancellations promptly
• Communicate directly with members and providers
• Maintain HIPAA-compliant documentation
• Support multi-population care workflows
• Escalate complex or high-risk cases to clinical staff

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup
• This role requires availability during US business hours
• Stable, recurring role with clear responsibilities and room to grow

How to Apply

Please include:

• Your updated resume
• A short Loom video (1 to 2 minutes) introducing yourself, describing your healthcare coordination or patient scheduling experience, and explaining how you handle a high-volume scheduling day while maintaining accuracy and professionalism

Only candidates who submit a Loom video will be moved to the next step of the hiring process.