Role Description
We are seeking a detail-oriented Healthcare Authorization Specialist to support the timely coordination of insurance verification and prior authorization processes for patient treatments. This role is responsible for:
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Verifying insurance eligibility and coverage
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Obtaining prior authorizations
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Maintaining accurate documentation
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Coordinating with insurance providers and internal teams to ensure patients receive timely access to care
The ideal candidate has strong analytical and organizational skills, excellent communication abilities, and a solid understanding of medical terminology. The ability to work efficiently and accurately under time-sensitive conditions is essential as this role directly supports patients awaiting cancer treatment.
Qualifications
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Experience in healthcare prior authorization, insurance verification, medical billing, revenue cycle, or a related healthcare administrative role is preferred
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Strong understanding of insurance eligibility verification, prior authorization processes, and healthcare payer requirements
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Familiarity with medical terminology
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Experience navigating insurance payer websites and online portals
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Excellent verbal and written communication skills, with the ability to interact professionally with insurance representatives and internal teams
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Strong attention to detail and a high level of accuracy when handling patient and insurance information
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Strong analytical and problem-solving skills
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Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment
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Ability to work independently while managing multiple authorization requests and meeting strict turnaround times
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Proficiency in Microsoft Office applications and healthcare information systems or electronic medical records (EMR/EHR) is an advantage
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Ability to perform effectively in a time-sensitive environment where timely authorizations directly impact patient access to cancer treatment
Requirements
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Work from Home
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Schedule: Monday to Friday | 9:00 PM to 6:00 AM (Manila Time)
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Holiday: Will follow US holidays
Responsibilities
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Verify patient insurance eligibility, benefits, and coverage prior to treatment or service
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Secure prior authorizations from insurance companies for scheduled medical services and treatments
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Complete and submit authorization requests accurately and within required turnaround times
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Communicate with insurance providers via phone and payer portals to obtain authorization approvals and verify coverage details
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Coordinate with internal clinical and administrative teams regarding authorization status and any additional documentation requirements
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Maintain accurate and up-to-date records of insurance verifications, authorizations, approvals, denials, and follow-up activities
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Monitor pending authorization requests and proactively follow up to prevent delays in patient care
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Review payer requirements and ensure all submitted documentation meets insurance guidelines
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Escalate authorization issues or delays to the appropriate internal stakeholders when necessary
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Ensure compliance with patient confidentiality requirements and applicable healthcare regulations
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Perform other related duties as assigned