[Hiring] Health Professions Education Specialist 5 @UCSF

Role Description

The National Clinician Consultation Center (NCCC) HIV/Viral Hepatitis Clinical Education Specialist will be responsible for providing clinical education to NCCC’s external users/learners via the program’s teleconsultation services and public-facing resources.

• Utilize clinical acumen and practice experience on HIV, viral hepatitis, and substance use care to provide clinical education directly to NCCC users.
• Answer incoming calls from clinicians nationally regarding HIV, viral hepatitis, and other key co-occurring conditions (e.g., substance use/behavioral health disorders).
• Perform administrative/operational duties accompanying the role as an educator with the NCCC.
• Collect and document relevant education/training activity information for accurate reporting.
• Prepare materials to distribute to callers.
• Participate in quality improvement meetings and related activities (e.g., internal training sessions on emerging topics).
• Assist with relevant regulatory activities to ensure program compliance.
• Education domains may include best and emerging practices in HIV/viral hepatitis/SUD-related patient care.
• Work with allied professionals to deliver team-based care in these areas.
• Understand impacts of systems/policy changes on health care delivery for people living with HIV/viral hepatitis/SUD.

The Clinical Education Specialist will interface with diverse internal and external stakeholders and is expected to apply a warm and non-judgmental manner, demonstrating interpersonal professionalism, sensitivity, and integrity.

NCCC staff are asked to maintain a collaborative approach to their work and help cultivate standardized workflows and processes to ensure high-quality services are consistently provided and that program deliverables are met.

Currently, the NCCC offers services 7 days/week; therefore, the incumbent may be asked to help staff services on some weekends depending on the program’s needs and applicant availability.

Qualifications

• Clinical experience in HIV, viral hepatitis, and substance use care.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with diverse stakeholders.

Requirements

• Experience in providing clinical education or consultation.
• Ability to handle sensitive topics with professionalism and integrity.
• Willingness to work weekends as needed.

Benefits

• Opportunity to work in a supportive and collaborative environment.
• Access to ongoing training and professional development.
• Flexible scheduling options.