[Hiring] Health Navigator @BlueCross BlueShield of Tennessee

Role Description

In this role, you will support the BlueCare Plus team by helping members schedule wellness visits, coordinate follow-up care, and address their needs at home. You’ll act as a trusted guide, helping members understand their benefits, close gaps in care, and access the resources they need to live healthier lives.

You will serve as a key point of contact for members, motivating them to take important steps toward better health by helping overcome barriers such as:

• Scheduling appointments
• Finding providers
• Connecting to the right programs

Every interaction you have will contribute to improved health outcomes and a better member experience.

To be successful in this role, you’ll bring strong communication skills, patience, and the ability to work independently. You will be a strong candidate if you have experience in:

• Customer service
• A medical office setting
• Working with senior populations

Knowledge of medical terminology and experience in healthcare, care coordination, member engagement, or population health will further strengthen your candidacy.

We foster a culture where innovation is encouraged, including using AI-enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Note:

• This is a remote role with occasional onsite training and quarterly meetings in Chattanooga for candidates within driving distance.
• Schedule: Monday–Friday, 8:45 a.m. – 5:15 p.m. EST.

Qualifications

• Associates Degree in education, communication, or health-related field or equivalent work experience
• 2 years of experience in a customer service support role is required

Requirements

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability
• Proficient interpersonal and organizational skills
• Independent, sound decision-making and problem-solving skills
• Must be able to work in an independent and creative manner
• Self-motivated and able to manage multiple tasks and set priorities
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Knowledge in medical terminology

Company Description