[Hiring] Health Information Operations Coordinator @SCP Health

Role Description

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness.

• Daily reconciliation of Emergency Department, Urgent Care and/or Observation logs to patient charts to initiate coding and billing.
• Minimum daily chart production should be a minimum of 85-100 charts through manual pull or processing of stray and deficient charts.
• Cross trained to work at least 1 or 2 other sites.
• Utilize various methods of log and chart acquisition to include EMR, SFTP, DFS, scanning and feed sources.
• Ensure log contains all required elements: facility name, patient name, account number, dos, MRN and CSN (where applicable) are configured into proper Excel format.
• Thorough analysis of entire chart following current departmental policy and procedures of all required documents and complete provider documentation.
• Once chart batch is submitted via Chart Receiver, confirm receipt of charts in Kofax ensuring correct batch properties, legibility and quality documents.
• Accurate identification and assignment of deficient and non-bill charts ensuring these charts are not submitted until all requirements are met.
• Research and resolve all outstanding strays, EDRC Exceptions and EDRC and quality deficient charts minimum twice a week.
• Acquire, reconcile, analyze Inpatient Log and charts, and submit monthly via Kofax while maintaining the 10th of the month deadline.
• Submit all logs and charts within 3–4-day deadline from dos or facility specific deadline using Chart Portal and Chart Receiver.
• Assist Manager with offshore audits, non-bill audits, or other projects as needed.
• Communicate with providers regarding incomplete charts by face-to-face meeting, electronically via EMR, telephone, My SCP App, or email.
• Meet HiOps Departmental date of service chart submission lag time goal and monthly chart deadlines.
• Accurately report daily production data into Jot Form program.
• Maintain compliance with all SCP-Health Compliance policies and HIPAA guidelines at all times.
• Ensure all SCP Health mail received at the facility is collected and sent to Dallas office weekly if HI-C onsite.
• Function as onsite SCP Health representative for the providers and hospital staff; comply with hospital policy if onsite (where applicable).
• Assist in additional duties as assigned.

Qualifications

• Detail oriented, ability to organize tasks and set priorities.
• Basic knowledge of Microsoft Office™ including Microsoft Excel™, Microsoft Word™ and Microsoft Outlook™.
• Professional attitude and appearance to be able to communicate with hospital staff and providers.

Requirements

• High school diploma.
• 0-2 years of experience in Medical Records.
• Experience in Medical Records, HIM, Healthcare Clinic or Physician Office preferred but not required.

Benefits

• Comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, dental, and vision insurance.
• 401(k) plan with a company match.
• Paid time off and holidays.
• Professional development support.
• Employee wellness resources.

Company Description

With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.