[Hiring] Health Information Management Representative @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 3:00 PM – 11:30 PM CST. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 8:00 AM to 4:30 PM CST, Monday - Friday.

Primary Responsibilities:

• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information
• Processes release of information (ROI) requests
• Manages requests for documentation and information
• Scans and edits documents in the electronic medical record
• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems
• May train and mentor co-workers
• Analyzes documentation and tracks completion to meet regulatory requirements
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability
• Work with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)
• Other duties as assigned

Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age OR older
• 1+ years of customer service experience within a hospital or healthcare environment
• 1+ years of Health Information Management (HIM) or Release of Information (ROI) experience
• Experience with Microsoft Office products
• Ability to complete three weeks of training, during Monday – Friday, 8:00 AM – 4:30 PM CST
• Ability to work a full-time schedule after training: Monday through Friday, 3:00 PM to 11:30 PM CST

Requirements

• RHIT or RHIA certification (preferred)
• 2+ years of customer service experience (preferred)
• EPIC experience (preferred)
• Health Information Management (HIM) experience (preferred)
• Experience working within the health care Industry and with health care insurance (preferred)
• Experience working in a hospital, physician's office or medical clinic setting (preferred)
• Experience working in a call center (preferred)
• Experience communicating with patients & staff with various educational & socio-economic backgrounds (preferred)
• Clerical or administrative support background (preferred)
• Knowledge of medical terminology (preferred)

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $18 - $32 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.