[Hiring] Health Information Line Nurse @The Cigna Group

Role Description

The Health Information Line Nurse is a Registered Nurse responsible for providing telephonic and chat-based clinical triage and health guidance to plan participants. This role supports callers across the full spectrum of care needs from emergent situations to self-care guidance while promoting appropriate healthcare utilization and informed decision-making.

• Provide telephonic and chat-based clinical triage for symptom-related inquiries, including emergent, urgent, and self-care outcomes
• Assess medical symptoms using established clinical protocols and decision-support tools
• Deliver accurate, relevant health and wellness education tailored to member needs
• Direct callers to appropriate healthcare providers, facilities, and services
• Educate members on available online tools and the Audio Health Resource Library to enhance access to healthcare and wellness information
• Maintain clear, concise, and accurate clinical documentation in accordance with standard operating procedures and medical/legal guidelines
• Identify and refer members to appropriate programs such as Case Management, Chronic Condition Management, and Health Advisor services
• Participate in proactive outreach initiatives to support population health and care management goals

Qualifications

• Active, unrestricted Registered Nurse (RN) license
• Minimum of three (3) years of clinical nursing experience
• Current knowledge of general medical conditions and surgical procedures
• Strong verbal and written communication skills
• Proficiency with computer systems and electronic documentation
• Ability to meet mandatory on-call scheduling requirements

Requirements

• Bachelor of Science in Nursing (BSN) (preferred)
• More than three (3) years of nursing experience (preferred)
• Strong interpersonal and active listening skills with the ability to work collaboratively in a team environment (preferred)
• Demonstrated adaptability in a dynamic healthcare environment (preferred)
• Proven ability to prioritize, problem-solve, and make independent clinical decisions (preferred)
• Strong customer service orientation with a patient-centered focus (preferred)

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays
• Annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location
• Eligibility to participate in an annual bonus plan