[Hiring] Health Coach @Cardiovascular Associates of America

Role Description

The Health Coach is a non-clinical member of the Heart Failure care team, supporting patients through education, behavior change, and engagement within Novocardia’s value-based care model. This role partners closely with clinical team members to empower patients to better understand and manage their heart failure through prevention-focused, patient-centered coaching. The Health Coach plays a key role in improving patient experience, engagement, and self-management while maintaining clear boundaries from clinical decision-making and care delivery.

Key Responsibilities

• Patient Education & Engagement
  • Provide education and coaching related to heart failure, lifestyle modification, medication adherence, nutrition, physical activity, and self-management.
  • Establish short- and long-term goals with patients using shared decision-making and motivational interviewing techniques.
  • Encourage sustained patient engagement, self-advocacy, and behavior change throughout program participation.
• Care Team Collaboration
  • Partner with the clinical care team to support patient care plans and escalate concerns appropriately.
  • Provide timely updates and documentation related to patient engagement and progress.
  • Participate in interdisciplinary team meetings.
• Patient Experience & Communication
  • Respond to patient communications in a timely, professional, and compassionate manner.
  • Build and maintain strong, trust-based relationships with patients and caregivers.
  • Consistently deliver a high-quality patient experience aligned with program standards.

Qualifications

• Bachelor’s degree in health sciences or related field preferred.
• NBC-HWC (National Board for Health & Wellness Coaching) certification required.
• Experience in a healthcare, chronic disease management, or patient engagement setting preferred.
• Cardiology or heart failure experience a plus.
• Telehealth or remote patient engagement experience preferred.
• Strong communication and interpersonal skills.
• Ability to motivate and support behavior change in diverse patient populations.
• Organized, adaptable, and comfortable managing multiple priorities.
• Proficiency with electronic health records and standard computer applications.
• Bilingual English/Spanish proficiency preferred.

Requirements

• Remote position requiring a dedicated, private workspace and reliable high-speed internet to ensure patient privacy and compliance with HIPAA standards.
• Location: Remote in the United States
• Employment Type: Full-Time, non-exempt

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance