[Hiring] Head of Clinical Operations @Resilience Care

Role Description

You will lead all of Resilience’s clinical operations: Resilience-sponsored randomised controlled trials (RCTs), investigator-initiated studies (ISRs), real-world evidence (RWE) projects and studies conducted for industry partners. You will report directly to the Chief Medical Officer, manage a team of five to six people, including CTMs and Senior CTMs, and step in operationally on projects when backup is needed.

Your impact

• Ensure that every study is delivered on time, within budget and to the expected quality standards.
• Keep the team’s workload manageable.
• Provide the medical leadership team with a reliable overview of the study portfolio, including timelines, budgets and the risk register.
• Prepare clinical operations to support a growing number of industry partners.

Your day-to-day responsibilities

• Lead the study portfolio: manage budgets, timelines, risk registers, GCP compliance, milestones and performance indicators; run the weekly review of all projects and their reporting.
• Allocate projects and manage the team’s workload: assign tasks, organise backup, prioritise and anticipate recruitment needs.
• Manage and develop the team—Senior CTMs, CTMs and Clinical Research Associates (CRAs)—through goal-setting, reviews and coaching.
• Ensure quality and compliance: maintain standard operating procedures (SOPs), templates and tools; prepare for audits and inspections; ensure compliance with GCP, ICH guidelines, the French Jardé law and GDPR.
• Act as the escalation point for sites, investigators and partners on delays, budget overruns and quality issues.
• Build the operational model for our clinical research offering for industry partners, including study costing, processes, tools and staffing, in collaboration with the Commercial, Legal and Finance teams.
• Work cross-functionally across Resilience, including with Clinical Development, Biostatistics, Data Management, Finance, Regulatory, Compliance, Market Access and Product.

Qualifications

• Manage several studies in parallel, including their budgets, timelines, resources and risks.
• Lead a clinical operations team, balance workloads and develop each team member’s autonomy.
• Estimate study costs, build budgets and monitor spending.
• Build and maintain a quality system—including SOPs, templates and audit preparation—that complies with GCP, ICH guidelines, the French Jardé law and GDPR.
• Manage relationships with sites, investigators and industry partners, including in escalation situations.
• Work in English at a professional level, both written and spoken.

Requirements

• A degree in life sciences, pharmacy, clinical research or biomedical engineering—MSc, MD, PharmD or PhD.
• At least eight years of experience in clinical research, including three years managing a team or a study portfolio.
• Led studies for sponsors or industry partners in a CRO, pharmaceutical, biotech or medtech environment.
• Ideally, experience with real-world studies or medical devices. Knowledge of ISO 14155 is a plus.

Benefits

• Lead clinical operations at a growing medtech company.
• Shape the team’s organisation, processes and tools.
• Help develop our clinical research offering for industry partners.
• Contribute to studies combining clinical research, digital tools and patient-centred follow-up across several therapeutic areas.
• Work fully remotely from France, with regular travel related to the role.

Recruitment process

• One-on-one conversation with Elena — 20 minutes: discuss your motivation and fit for the role and Resilience’s culture.
• Interview with Charles Ferté, hiring manager — 30 minutes: explore your background, your vision for the role and your management style.
• Meet the medical team and clinical operations team members - 30 minutes/itw: discuss day-to-day collaboration. Participants and duration to be confirmed.
• Case study: a practical exercise related to the role, such as balancing a team’s workload across a study portfolio or estimating the cost of a study. Format, participants and duration to be confirmed.