[Hiring] Head of Clinical Operations @Kins

Role Description

Kins is changing the way physical therapy works. For patients, we deliver 1:1, fully licensed physical therapy at home and virtually, covered by insurance, built around real life. No aides. No productivity quotas. For physical therapists, working with Kins means rediscovering how clinical care was meant to be practiced, with time to treat patients holistically. Thousands of people feel the difference as evidenced by 4.9 stars on Google and an NPS of 91. We are physical therapy, reimagined.

• Lead the team:
  • Help set the culture, define and develop operating metrics, hire and mentor staff.
  • Ensure optimal operations across CX, recruiting, billing/RCM, clinical experience, and more.
• Scale the business:
  • Manage supply-demand matching, own forecasting, and manage credentialing issues.
  • Perform the heavy lifting that keeps Kins growing.
• Manage partnership activation:
  • Own success post-partner acquisition, focusing on conversion rate, patient flow, and internal processes.
• Build processes that scale:
  • Design operational systems for revenue cycle management, intake, and scheduling.
• Set the operating rhythm:
  • Define metrics, goals, and standard operating procedures that drive operational effectiveness.
  • Hold the organization accountable to these standards.

Qualifications

• 8+ years in healthcare clinical operations
• A track record of leading teams
• Deep understanding of insurance and payer workflows
• Knowledge of eligibility and authorization processes
• A track record of building standard operating procedures from scratch
• Experience delivering organizational change inside scaled healthcare systems
• Data fluency: use data to identify problems, size them, and prove fixes

Requirements

• A player-coach who leads a team and still does the work when it counts
• An experienced operator who enjoys getting into the details
• Ability to shift from ground floor to strategic view and back
• Detail-obsessed: catching small details that impact operations
• Data-first: prioritizing evidence over opinion
• Digital fluency across modern healthcare ops platforms
• Steady under pressure: diagnosing and resolving issues calmly

Nice to Have

• Startup to growth-stage company experience
• Healthcare change management at medium-to-large healthcare organizations
• Physical therapy management experience
• Marketplace experience