[Hiring] Grievance & Appeals Coordinator @Centene Corporation

Role Description

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

This is a fully remote position. Candidates must be able and willing to work a Monday through Friday schedule from 8:00 AM to 5:00 PM Eastern Time. This role also includes participation in a holiday rotation, requiring work on up to two holidays per year, for up to four hours per holiday.

• Analyze and resolve verbal and written claims and authorization appeals from providers and pursue resolution of formal grievances from members.
• Gather, analyze and report verbal and written member and provider complaints, grievances and appeals.
• Prepare response letters for member and provider complaints, grievances and appeals.
• Maintain files on individual appeals and grievances.
• May coordinate the Grievance and Appeals Committee.
• Support the pay-for-performance programs, including data entry, tracking, organizing, and researching information.
• Assist with HEDIS production functions including data entry, calls to provider’s offices, and claims research.
• Manage large volumes of documents including copying, faxing and scanning incoming mail.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• 2+ years grievance or appeals, claims, related managed care experience, or relevant experience.

Requirements

• Appeals experience is strongly preferred.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office work schedules.

Company Description

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.