[Hiring] Functional Rehabilitation Specialist @Manulife

Role Description

Ready to make a real impact in people’s lives while enjoying the flexibility of remote work? Join Manulife’s Canadian Disability and Group Life team as a Bilingual Functional Rehabilitation Specialist. In this role, you’ll apply your passion for creating innovative, goal-oriented rehabilitation plans and use your exceptional interpersonal and communication skills to guide clients through complex challenges. Your strong problem-solving abilities, keen attention to detail, and analytical expertise will drive effective and creative solutions. We value professionals who can work independently while thriving in a collaborative team environment. If you are organized, resourceful, and committed to helping others achieve their rehabilitation goals, we’d love to hear from you.

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members.
• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) to drive cases to a successful return to work or job resolution ready.
• Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members.
• Action daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult messages.

Qualifications

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program. Preference will be given to those candidates with Health Sciences related education and direct experience in a rehabilitation setting.
• Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Excellent written and oral communication skills, with attention to detail and accuracy.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.
• A valid driver’s license as you may be required to travel to various locations.

Benefits

• Eligible employees have a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and the full range of statutory leaves of absence.