[Hiring] Financial Clearance Associate @Baptist Health South Florida

Role Description

The incumbent will be responsible for:

• Obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments).
• Scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable.
• Working in a call center type environment and meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.).
• Coordinating patient flow and timely processing.
• Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
• Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Practicing the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

• Degrees: High School, Cert, GED, Trn, Exper.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.

Requirements

• Minimum Required Experience: Less than 1 year.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.
• And so much more.