[Hiring] Field Technician @ZOLL Medical Corporation

Role Description

Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.

• Product support on-site and via telephone.
• Assist customer with application of equipment.
• Escalates customer related issues to CQA Regional Management.
• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.
• Performs on-site PMs for service agreement devices/accounts.
• Potential for deployments or PM's to other customers in region at the direction of the Manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of customer status.
• Provide software upgrades as requested.
• Secure and maintain test equipment, and comply with calibration and rotation schedule.
• Special Projects as assigned.
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
• Annual ZOLL product training requirement of 40 hours to maintain proficiency.

Qualifications

• Technical Degree (2 year minimum) or equivalent work experience required.
• Prior work experience interfacing with external customers preferred.
• Valid driver’s license required.
• Credit card in good standing for expenses related to travel required.

Requirements

• Excellent verbal & written communication skills.
• Ability to meet defined objectives.
• Ability to work independently and as part of a team.
• Organizational skills.
• Experience with computers and Microsoft Office.

Benefits

• The hourly rate for this position can range from $28 to $31.
• The actual compensation may vary outside of this range depending on geographic location, work experience, education, and skill level.
• Details on ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com .

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently