[Hiring] Field Care Coordinator @UnitedHealth Group

Role Description

This Support Coordinator will be the primary support coordinator for a panel of members with intellectual or developmental disabilities. Support coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This is a home-based position with field responsibilities approximately 75% of the time. If you are located in or within a 50-mile radius, commutable distance to Blount County and surrounding counties in Tennessee, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs.
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines.
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the members where they are.
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan.
• Provide referrals and linkage as appropriate and accepted by members (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.).

Qualifications

• Meet one of the following:
  • Be an RN or LPN.
  • 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership.
  • 4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession.
  • Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP).
• Reside in or within a 50-mile radius, commutable driving distance to Blount County in Tennessee.
• Access to reliable transportation and valid US driver’s license with the ability to travel up to 75% within advertised counties and surrounding areas to meet with members and providers.

Preferred Qualifications

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities.
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• 1+ years of experience with local home and community-based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.).
• 1+ years of experience with MS Office, including Word, Excel, and Outlook.
• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care.
• Experience working in team-based care.
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders).
• Background in managed care.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).