[Hiring] Family Support Educator Lead @Acadia Pharmaceuticals

Role Description

The Family Support Educator - Lead is responsible for leading and providing expert field-based leadership to an assigned geographical team of Family Support Educators (FSEs). This is a field-based position requiring up to 70% travel.

• Lead a team of FSEs and ensure they successfully educate on disease state, product, and ongoing therapy management.
• Lead execution of strategic and tactical initiatives.
• Serve as the primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team, and Case Management/Hub leadership.
• Ability to lead internal teams to achieve common goals, including sales, Hub Leadership, and other commercial functions.
• Possess expert knowledge and provide insights to internal stakeholders to develop tools and resources addressing educational gaps.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs.
• Ability to establish meaningful relationships with local, regional, and national advocacy groups.
• Successfully identify education messaging needs and develop compliant plans for resolution.
• Collaborate with the Rare Disease National Director to develop and execute training and onboarding of new FSEs.
• Design and implement strategic Patient Support Services initiatives.
• Manage the inception and evolution of the FSE team as the role develops.
• Develop and drive appropriate metrics to measure performance and communicate those metrics to internal stakeholders.
• Develop and mentor team members to support individual and team success.
• Oversee and guide personnel actions including hiring, performance management, and promotions.
• Ensure compliance with Acadia policies and values.

Qualifications

• Bachelor’s degree and targeting eight (8) years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc.
• Must possess a minimum of three (3) years of recent leadership experience.
• Rare Disease, new product launch, Advocacy, Medicaid, and Medicare expertise strongly preferred.
• Equivalent combination of relevant education and applicable job experience may be considered.

Requirements

• Experience leading a team to achieve organizational goals.
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy.
• Experienced in patient/caregiver education strongly preferred.
• Exceptional organizational and time management skills.
• Strong understanding of market access landscape including patient services programs.
• Demonstrated New Product Launch success.
• Strong background and understanding of field environment in healthcare industry.
• Rare Disease experience strongly preferred.
• Advocacy experience strongly preferred.
• Understand HIPAA rules and regulations related to patient privacy.
• Strong written and verbal communications as well as presentation skills.
• Ability to manage expenses within allocated budgets.
• Adaptable and open to an environment of change.
• Must be a fast learner, flexible, and able to adjust quickly.
• Ability to manage cross-functional communication internally and externally.
• Demonstrated history of successful cross-functional collaboration.
• Ability to travel up to 70%.
• Employee must meet any third-party requirements and local, state, and federal vaccination requirements.

Physical Requirements

• This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment.
• Employee may need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication.
• Employee must occasionally lift and/or move up to 20 pounds.
• This position requires the ability to travel independently overnight and/or work after hours as required.